Returns within the UK

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Phone
0800 066 5018
Email
[email protected]
Online Support Form
Online Support Form
Support Hours
Mon-Fri 9am-5pm GMT

You can return items purchased within the UK if they are damaged, incorrect or you have changed your mind. All change of mind returns must be received within 30 days of the original purchase date, or within 14 days for clearance items (these timeframes apply to change of mind returns only, not in relation to the return of faulty or damaged goods – please refer to further information below). This change of mind policy is in addition to, and does not limit, your statutory right to cancel under the Consumer Contracts Regulations 2013.

If you bought online, we will issue a refund once we have received the items in our warehouse and have processed your request. Refunds will be issued in the same tender as your original payment and include the cost of original delivery for damaged or incorrect items. We do not reimburse the cost of delivery for change-of-mind returns.

If you purchased your product from one of our wholesale partners, such as Go Outdoors (either instore or online), please contact the retailer from whom you made your purchase directly to discuss your options.

You can only return an online purchase by Returning an item by post. Please remember to ask for a receipt as proof of return and to track your delivery and consider taking additional insurance. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel.

Please allow 14 business days for us to receive and process your return. We will notify you by email once we have exchanged your return items or processed your refund. It will then take an additional four to five business days for the refund to be credited against your original payment method. Refunds may take longer to process during sales periods.

For enquiries about returns, Contact Us.

 

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