Returns & Exchanges

Contact Us

Our excellent customer support team is here to help.

Phone
0800 066 5018
Email
[email protected]
Online Support Form
Online Support Form
Support Hours
9am-5pm GMT

Returns within the UK

You can return items purchased within the UK if they are damaged, incorrect or you have changed your mind.

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How to return an item by post

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International returns

You can return an item by post using any international postal service or courier.

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What if my item is damaged, faulty or incorrectly dispatched?

Our gear is thoroughly tested throughout our design process and we stand behind the quality of the products that bear our name.

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Change of mind? No worries.

Kathmandu provides quality outdoor gear for travel and adventure that is built to last. We believe you will be fully satisfied with your Kathmandu product.

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Gift card returns

If you return a purchase made by gift card, we will give you a replacement gift card or credit note to the value of the purchased item.

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Returns & exchanges policy

Any rights you have under this policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws, including your statutory right to cancel pursuant to Consumer Contracts Regulations 2013.

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