Shopping With Us

Learn more about our pricing structures & offers, sustainability practices and business policies. 

Please visit our UK Stockists to see a selected range of our gear.

We regularly hold sales, promotions and clearance events. These include Online Only Deals, promo offers and Summit Club exclusives. Given this, our prices and offers can vary depending on the event or promotion offered.

All offers on items, at the advertised price, are also subject to availability at the time of purchase.

At times, we issue promotional codes for exclusive deals online. If you have received a promo offer and would like to apply this discount to an online purchase, at checkout enter its code in the ‘Apply a promo code’ field and press ‘Apply’. This will activate the offer for you and pricing will be automatically adjusted at checkout.

Summit Club members receive regular Summit Club exclusives, offering additional discounts on the regular price of selected items. Summit Club members also receive a £20 reward voucher for every £200 spent.

To be eligible for any Summit Club offer, promotion or benefits online, you must first log in to your account.

Purchase amounts, however, will still go towards your total spend balance.

For more information read the Summit Terms and Conditions or Contact us.

We do not ship orders from our Distribution Centre on the following holidays:

  • New Year's Day
  • Good Friday
  • Easter Monday
  • Early May Bank Holiday
  • Spring Bank Holiday
  • Queen's Diamond Jubilee
  • Summer Bank Holiday
  • Christmas Day
  • Boxing Day

Please allow additional delivery times of up to five business days if your order is placed within two days of the above public holidays.

We promote sustainability in all areas of our business.

To show our commitment to the environment, workers’ rights and the ethical treatment of animals, we have implemented the following business practices:

  • a chain of custody, from raw material through to finished product, on all materials used and sourced
  • a transparent verification method to meet our environmental policies
  • a social-compliance standard that aligns with global best practice
  • an ethical standard for the treatment of animals.

For more information on our sustainable practices, including our policies, see Our Footprint.

Kathmandu Direct is a specialist service meeting the needs of a wide range of corporate and group customers, including schools, scout groups, humanitarian organisations, large companies and the armed forces.

We provide:

  • Access to special discounts for group orders
  • Group pricing quotes
  • Expert advice on apparel and equipment selection
  • Gear list compilation
  • Fast and efficient order turnaround
  • Exclusive Kathmandu Direct membership

Our areas of expertise include:

  • School camp gear lists, information sessions and exclusive shopping nights
  • Uniforms
  • Employee gifts and rewards
  • Conference gifts
  • Emergency and humanitarian aid supplies
  • Bulk gift card solutions

To discuss group purchase options, please contact us on 0800 066 5018 or email [email protected].

You can place phone orders with Kathmandu by calling our Customer Service team on 0800 066 5018.

Phone orders can be made between 9am and 5pm GMT, Monday to Friday, with the exception of public holidays.

When ordering by phone, you will need to provide your contact details, billing and shipping address, Summit Club membership number (if applicable) and credit card details.

For phone orders, we accept Visa, MasterCard, American Express and Kathmandu gift cards.

Contact Us

Our customer support team is here to help.

Phone
0800 066 5018
Email
[email protected]
Online Support Form
Online Support Form
Support Hours
Mon-Fri 9am-5pm GMT