Product repairs

Contact Us

Our customer support team is here to help.

Phone
0800 066 5018
Email
[email protected]
Online Support Form
Online Support Form
Support Hours
Mon-Fri 9am-5pm GMT

To ensure you get the most out of your Kathmandu gear, we offer repairs on many of our products.

If you have concerns about your Kathmandu gear or need repairs to be done, please contact us.

If your item needs to be repaired, our team of experts will assess whether it can be repaired and if that repair will incur a fee.

Any gear sent to Kathmandu for assessment or repair must be clean so please wash your gear before posting it. Any gear that’s not clean upon arrival will not be assessed or repaired and will be returned to you. We will also contact you if your gear cannot be repaired or where repair will incur a fee.

The typical turnaround time for repairs is 10 days, but may take longer during periods of high volume.

For more information on returning your item, see Returns & Exchanges.

 

Can't find the answers to your questions?

Email
[email protected]
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facebook.com/kathmandu
Twitter
twitter.com/kathmandugear