Product Information

Learn more about our products with our size, fit & warmth guides. You will also find information about any product recalls and how to care and repair your gear.

More advice, how-to's and packing lists from our expert guides are available within our Summit Journal.

Please see the care label inside every Kathmandu product to understand how best to look after your new gear. Regular washing and following the care label instructions is important to increasing the life of your product.

Below are some care guides for caring for some of our more technical products.

To ensure you get the most out of your Kathmandu gear, we offer repairs on many of our products.

If you have concerns about your Kathmandu gear or need repairs to be done, please Contact us.

If your item needs to be repaired, our team of experts will assess whether it can be repaired and if that repair will incur a fee.

Any gear sent to Kathmandu for assessment or repair must be clean so please wash your gear before posting it. Any gear that’s not clean upon arrival will not be assessed or repaired and will be returned to you. We will also contact you if your gear cannot be repaired or will incur any fees.

The typical turnaround time for repairs is 10 working days, but may take longer during periods of high volume, plus shipping between you and the repair office.

For more information on returning your item, see Returns & Exchanges.

To search for a product online, simply browse our categories by range, product type, or activity. If known, you can also search by the product number (SKU) in our search bar and it will find anything related to this item. If an item is not available online it will be shown as ‘out of stock’.

We do not offer lay-by or back-order services on any of our products.

Some items, due to size and shape restrictions, may not be available for international shipment. In these instances, you will be asked to remove these items from your cart before your order is processed.

If you cannot find the product you are looking for, or it is showing as out of stock, please Contact us for assistance.

Contact Us

Our customer support team is here to help.

0800 066 5018
[email protected]
Online Support Form
Online Support Form
Support Hours
Mon-Fri 9am-5pm GMT