Help Centre

Here you will find a comprehensive collection of helpful articles ranging from product size guides to our shipping and return policies. If there is anything you can’t find, just call our friendly support team, they are always happy to help.


Contact Us

Our customer support team is here to help.

Phone
0800 066 5018
Email
[email protected]
Online Support Form
Online Support Form
Support Hours
Mon-Fri 9am-5pm GMT

Change of mind? No worries.

Kathmandu provides quality outdoor gear for travel and adventure that is built to last. We believe you will be fully satisfied with your Kathmandu product.

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Gift card returns

If you return a purchase made by gift card, we will give you a replacement gift card or credit note to the value of the purchased item.

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Returns & exchanges policy

Any rights you have under this policy in relation to your Kathmandu product are additional to any rights you may have under consumer laws, including your statutory right to cancel pursuant to Consumer Contracts Regulations 2013.

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Summit Club Membership Help

Summit Club Membership Help

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Summit Club benefits

Summit Club benefits

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Joining Summit Club

Joining Summit Club

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Checking your spend balance

You can check your Summit Club spend balance when logged in to your Summit Club Account or at the bottom of a printed receipt issued at a store.

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Reward vouchers

Summit Club members receive a £10 reward voucher for every £200 they spend.

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Updating your details

You can update you details online through My Account.

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Resetting your password

If you have forgotten your password go to Forgot Password, enter your email address or Summit Club membership number and click on ‘Reset Password’.

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Can't find the answers to your questions?

Email
[email protected]
Facebook
facebook.com/kathmandu
Twitter
twitter.com/kathmandugear