Help Centre

Here you will find a comprehensive collection of helpful articles ranging from product size guides to our shipping and return policies. If there is anything you can’t find, just call our friendly support team, they are always happy to help.


Contact Us

Our customer support team is here to help.

Phone
0800 066 5018
Email
[email protected]
Online Support Form
Online Support Form
Support Hours
Mon-Fri 9am-5pm GMT

Public holidays

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Order handling & tracking

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Gift cards & vouchers

Gift cards can be purchased online for a value between £20 and £1000.

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Pricing & offers

We regularly hold sales, promotions and clearance events.

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Corporate & Group Sales

Kathmandu Direct is a specialist service meeting the needs of a wide range of corporate and group customers.

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Phone orders

You can place phone orders with Kathmandu by calling our Customer Service team.

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Returns & Exchanges

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Returns within the UK

You can return items purchased within the UK if they are damaged, incorrect or you have changed your mind.

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How to return an item by post

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International returns

You can return an item by post using any international postal service or courier.

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Can't find the answers to your questions?

Email
[email protected]
Facebook
facebook.com/kathmandu
Twitter
twitter.com/kathmandugear