How to return an item by post
To return an item by post for refund or exchange, follow the returns procedure on your packing slip or download the Product Returns Form and fill it in. Make sure you include the reason for requesting a refund or exchange. For exchanges, please also specify the size and colour of the replacement items (exchanges are subject to stock availability). **Do not include your credit card details on this form or in any correspondence.**
**If your original purchase was via Ebay,** please raise a return request - see instructions on Ebay and return via post.
If you purchased your product from one of our wholesale partners, such as Go Outdoors (either instore or online), please contact the retailer from whom you made your purchase directly to discuss your options.
To protect your return from damage during delivery, please use strong external packaging.
Please send your completed slip or form and item to:
c/o Davies Turner Logistics
PHASE II WAREHOUSE
Dartford Freight Terminal
Edisons Park, Crossways
Dartford, Kent DA2 6QJ
For all returns that relate to a change of mind, postage must be paid for by the returnee and will not be refunded. In the case of an exchange, delivery charges for the replacement item will be at Kathmandu’s expense. We also recommend you obtain proof of postage (such as sending via registered post) to track your return and consider taking additional insurance. We take no responsibility for returns lost in the delivery process. You will need to contact your delivery provider to locate your parcel. We will notify you by email when we have exchanged your returned items or processed your refund.
Please note: If you have created an online account, your order details can be found in the ‘My Orders’ section of My Account.