Shipping within the UK

Contact Us

Our customer support team is here to help.

Phone
0800 066 5018
Email
[email protected]
Online Support Form
Online Support Form
Support Hours
Mon-Fri 9am-5pm GMT

Shipping is free for all orders over £30 made within the UK on www.kathmandu.co.uk. For all orders under £30, we charge a flat rate of £4.

We use DPD Local services and can deliver to your home address, work or PO box anywhere in the UK. We do not ship to freight forwarders or international armed forces. If you have specific instructions for delivery, please include these when placing your order.

By ordering with www.kathmandu.co.uk, you grant our courier or postal service authority to deliver products on your behalf. You also release Kathmandu from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery.

Domestic shipping takes 1–3 business days, plus an additional 1–2 days for rural areas. These time-frames cover the processing of your order and delivery by our courier.

Someone will need to be present at the shipping address to accept the order. We cannot leave an order without a signature.

Shipping delays

Orders placed after 12pm on a Friday or on the weekend will not be dispatched until the following Monday, or first available business day. Orders made within two days of a Public holidays or during busy sale periods may take up to an additional five days to be delivered.

For information on the delivery of you order, see our Order handling & tracking section below.

Shipping restrictions within the UK

Due to national legislation, some cannot be transported through our delivery provider. This includes (but not limited to) highly flammable items, aerosols, butane, blades, first aid kits, matches or any dangerous articles.

For further information, please refer to the Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations 2009 and check with our freight provider DPD Local.

Can't find the answers to your questions?

Email
[email protected]
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facebook.com/kathmandu
Twitter
twitter.com/kathmandugear