What if my item is damaged, faulty or incorrectly dispatched?

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Our excellent customer support team is here to help.

Phone
0800 066 5018
Email
[email protected]
Online Support Form
Online Support Form
Support Hours
Mon-Fri 9am-5pm GMT

Kathmandu is committed to providing you with quality products. Our gear is thoroughly tested throughout our design process and we stand behind the quality of the products that bear our name. However, in the unlikely event that you have received a damaged, faulty, or incorrect item please contact us and one of our Team Members will be ready to assist you by taking you through your available options.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says products must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:

• Up to 30 days: if your item is faulty, then you can get a refund;

• Up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases; or

• Up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.

 

Can't find the answers to your questions?

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