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Help evolve our gear

Rating and Reviews

Got an idea on how to improve a jacket? Completely in love with your new hiking pack? Our team of designers in Christchurch want to know what makes it great, and how we can do better.

How to write a review:

  1. Check the tag on your item and search the specific name on our website.
  2. Tell us about the gear and your individual experience using it. What did you like about it? What didn’t you like about it? If you could make it better, how would you?
  3. Make it useful for others. Where were you at the time? What were the weather conditions? How did the gear perform?
  4. Include a photo! Let us see your gear in action.

Where will my review appear?

Reviews show up beneath the product on all the Kathmandu websites (AU/NZ/UK/US).

What happens next?

Our customer service team monitors your feedback and regularly updates our product team. Your review can help influence our design decisions.

Please note our review system will only approve feedback related directly to product. If you have experienced issues with customer service or would like to make a complaint, please contact our customer service team. We are here to help!

Need some inspiration?

Our average review rating is 4.4 stars out of 5 stars. Check out what others had to say:

Our top 5 rated products:

1) Heli Women’s Lightweight Down Vest
2) Shuttle 40L Convertible Backpack
3) Camisa Women’s Merino Cardigan
4) Epiq Women’s Duck Down Jacket
5) Marala Women’s Travel Shirt