Welcome to Kathmandu Online. Here we show you the benefits and features of our site and point you in the right direction.

Searching Online

We have provided multiple ways of searching for your item.
You can use the “Search site…” bar located at the top of the home page. 
Type in the item you are looking for e.g. “jacket”, hit Enter or click on the Magnifying glass and the relevant products will be returned.

Checkout 

Keeping it simple with a one page checkout. You can complete your purchase as a Guest, an Existing Customer or as a Summit Club Member.

• Guest checkout allows you to enter your details each time you visit our online store. To save time with your next purchase why not create an account and be an existing customer?
• Existing Customer checkout, simply enter your email address and password and Log In. You can update your account at any stage.
• Summit Club Member, use your email address or Summit Club ID and your password to Log In and get access to all the benefits of being a member.

We will send you an email to confirm your order has been successful.

Payment

Our Online store accepts payment by Visa, Debit Visa, MasterCard, American Express, Gift Cards and eVouchers.

Website and Credit Card Security

We take website and credit card security extremely seriously and endeavour to provide a secure and safe platform for you online purchases.

We utilise Comodo SSL which guarantees the highest possible encryption level. Basically it scrambles details such as credit card and personal details ensuring your privacy and security.

When you purchase with Kathmandu you can do this with confidence.

Read the Website Terms and Conditions

Delivery and Shipping

If you spend £50.00 or more with us in a single transaction on a national order, we will deliver this to you for FREE! Under this and your delivery will be charged at  £3.50. Please allow 3-5 business days for your order to be delivered to your door.

We know you will be excited to receive your Kathmandu gear. We will send you an email when the order is on the way with all the tracking details.

Read the Delivery Policy

Returns and Exchanges

Do you have a product you would like to return or exchange? Please read our Returns & Exchanges Policy.

If you require any further assistance please contact us customerservice@kathmandu.co.uk or on  0800 066 5018 for national calls or +44 117 927 3912 for international calls.

Warranty

We stand by the quality of our products and work with you for the best resolution.

Read our Warranty information

Frequently Asked Questions

Have a question? You can find the answers to the most commonly asked questions in our FAQ’s.

If the answer you are looking for is not here Contact Us.

Feedback

We love hearing from Kathmandu customers, let us know what you think of our product, our service and our people.

Use our feedback function; look for this button on the right hand side of every page in our online store.