Kathmandu offers an easy to use Mail Order service. Simply call one of the friendly team on 0800 066 5018 to place your order.
How to Order
To purchase any products from our catalogue range (subject to availability) please call our Mail Order team toll free on 0800 066 5018.
Please have the following information to hand:
- Summit Club Membership number (if applicable)
- Contact information (phone number and email address)
- Address details (for shipping and billing)
- Preferred payment method details
You can also email your request to firstname.lastname@example.org Please include a preferred contact time for us to call back and your payment method. We do not recommend you include credit card details, as the security of email messages cannot be guaranteed.
Before an order can be created we need check the availability of the product for you. If this item is not available our experienced team will look for and recommend alternatives for you.
The Mail Order service is only available within United Kingdom.
Hours of operation are 9am to 5pm, Monday to Friday, with exceptions for Bank Holidays. Alternatively you may wish to visit one of our stores.
Mail Order can accept payment by the following methods:
- Credit card (Visa, MasterCard and American Express)
- eVoucher or Gift Cards
- Direct bank transfer (order held until payment receipt confirmed)
An additional postage and handling charge will apply.
A Sales Invoice will be emailed to you as confirmation and a packing slip is included with all orders. Please retain these as your proof of purchase, required when returning or exchanging any products, and for warranty claims.
Kathmandu has been working with the community for over 20 years and we understand the importance to you that credit card transactions are secure whether online, Mail Order or in store. We are committed to this, utilising the latest technology we give you a 100% guarantee that your details are respected and safe.
If you spend £30.00 or more with us in a single transaction on a national order, we will deliver this to you for FREE! Under this and your delivery will be charged at £4.00.
We use Parcel Force services to deliver this item where and when you need it. When we despatch your item to you, an email confirmation will be sent. This email includes the freight provider we have used and a unique number that allows you to track your purchase.
Parcel Force orders can be tracked via their website www.parcelforce.com.
Read our full Delivery and Shipping policy.
Returns and Exchanges
Please refer to our Returns and Exchanges Policy.
Download the Product Returns Form.
If any of our products are faulty we will meet our obligations under the Consumers Regulations 2002 and the Sale of Goods Act 1979 to provide a remedy.