Delivery and Shipping
Are you ready to buy online? Check out how we get our amazing gear to you.
Click & Collect
Shop online and pick up from a Kathmandu store near you!
Can't be at home to receive your delivery? Click & Collect is now available from our Kensington High Street Store, Covent Garden, Spitalfields or our Bristol Store.
Kathmandu’s Click & Collect service allows you to choose how you receive your gear that is convenient for you.
If you spend £30.00 or more with us in a single transaction, we will deliver this to you for FREE! Under this and your delivery will be charged at £4.00.
We use Parcel Force services to deliver this item where and when you need it. All orders can be tracked via their website www.parcelforce.com.
When we despatch your item to you, an email confirmation will be sent. This email includes the freight provider we have used and a unique number that allows you to track your purchase.
Someone will need to be present at the delivery address to accept the order. We will not leave an order without a signature. Remember to create an account online and utilise the address book. You can have multiple address’s loaded and select these when checking out. This will ensure you will be available to receive your order.
If you are out when the delivery is attempted, a card will be left detailing how to collect or rearrange delivery of your order.
If there are specific instructions please ensure that you enter these at the time of processing your order.
If you are having difficulty with receiving your delivery call us on 0800 066 5018.
If you are in a residential area please allow 1 – 3 business days for your order to be delivered to you. If you are in a rural area, it may be an additional 1 – 2 business days.
Christmas Delivery Dates 2014
To guarantee pre- Christmas delivery in the UK your order must be received by 12pm on 19 December. Orders for international delivery must be received by 12pm 15 December.
Kathmandu will despatch your order in sufficient time to meet the Xmas delivery cut off dates published by our courier and postal service providers. We have chosen to align ourselves with excellent delivery partners, however occasions may arise where, despite their best efforts, gifts are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your gifts but we are not responsible for any delays outside of our control, including but not limited to:
- Postal/courier provider delays or service failures
- Incorrect shipping addresses entered
- Requests for re-directs or any issue associated with the nominated courier company outside of Kathmandu’s control
- Recipient not available to receive the order when delivery is attempted
- Delays due to customs clearance (for international orders). Additional charges for customs clearance or return shipping fees must be borne by the customer. See International Shipping below for more details
We use UPS services to deliver international orders. All orders can be tracked via their website www.ups.com.
Our international delivery costs are calculated depending on country location. Please refer to the table below to see the delivery costs for each country zone.
|International Delivery Costs|
Shipping outside of Europe? We now offer international delivery to USA, Canada and selected Asia-Pacific countries from our New Zealand website. Shop Kathmandu New Zealand.
International orders from kathmandu.co.uk operate in pounds sterling (GBP). The exchange rate is determined by international credit card providers or banks, who may add an additional processing or adminstration charge. The international credit card holder is liable for this.
If you are in a residential area please allow 5 – 7 business days for your order to be delivered to you. If you are in a rural area, it may be an additional 1 – 2 business days.
All international orders can be tracked via the UPS website www.ups.com.
Duties and Customs
There is no import/export duties on goods shipped within the European Union. All goods shipped to EU countries already have the relevant VAT included.
Our online shopping at Kathmandu.co.uk currently does not deliver to international Armed Forces or Freight Forwarders.
Some items due to domestic and international legislation cannot be transported through our delivery provider. This includes (but not limited to) highly flammable items, aerosols, butane, blades, first aid kits, matches or any dangerous articles.
For further information please refer to the Carriage of Dangerous Goods and Use of Transportable Pressure Equipment Regulations 2009 or our freight provider’s site.
Packages do not ship on the following holidays:
- New Year's Day
- Good Friday
- Easter Monday
- Early May Bank Holiday
- Spring Bank Holiday
- Queen’s Diamond Jubilee
- Summer Bank Holiday
- Christmas Day
- Boxing Day
Please allow additional delivery times of up to 2 business days, if your order is placed on any of the above public holidays.
Please note that orders placed after 12.00pm on a Friday may not be dispatched until the following Monday. Weekends and all Public holidays are not classed as a business day. All orders will be processed on the first available business day.
When placing an international order with Kathmandu, the purchaser and/or the recipient are responsible for assuring the product can be lawfully imported into the destination country. As legislation and policies vary widely from country to country, you should refer to your local governmental sources for confirmation. The recipient is the importer of record and must comply with all laws and regulations of the destination country.
During our major sale periods you may experience delays in receiving your order. Whilst we endeavour to have this to you in the time frames stated, please accept our apology in advance for any inconvenience this may cause.
What happens with Non-Delivery or Lost Parcels?
By accepting our terms you agree to appoint the courier or postal service to be your agent for taking delivery of the products on your behalf. Delivery to the courier service shall be deemed delivery to you.
However, if you require our assistance, please contact our Customer Service team, who may be able to advise you further or initiate an investigation with the courier, on your behalf.
If you have an item you wish to return or exchange check out our Returns and Exchanges policy.
If an item arrives to you damaged, contact us firstname.lastname@example.org or call us on 0800 066 5018 for national calls or +44 117 927 3912 for international calls.
View our Frequently Asked Questions page for more information.